Sales executives often find themselves clueless when it comes to handling an enraged customer. One often wonders whether one should offer an explanation that clearly does nothing to ameliorate the situation but adds more fuel to fire, or should one just…
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Open-ended questions are those questions that cannot be answered with a ‘yes’ or a ‘no’ response. These questions compel our listeners to share more. A seasoned conversationalist relies upon a blend of both closed questions and open-ended questions. In order to develop…
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