In the year 2018, I visited the Disney Park at Los Angeles during the vacations with my family. We were staying at their hotel within the park itself for a night, just so that we could enjoy the most number of rides…
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Sales executives often find themselves clueless when it comes to handling an enraged customer. One often wonders whether one should offer an explanation that clearly does nothing to ameliorate the situation but adds more fuel to fire, or should one just…
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Open-ended questions are those questions that cannot be answered with a ‘yes’ or a ‘no’ response. These questions compel our listeners to share more. A seasoned conversationalist relies upon a blend of both closed questions and open-ended questions. In order to develop…
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When it comes to persevering upon others to get them to agree to our demands, we feel that it can be done with small ‘yeses’ that gradually grow into acceptance of bigger things. However, this is not the only and the most…
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By Suditi Jindal Influencing our clients, customers or anyone for that matter, is an important skill, rather an art. It is a competency that serves us well in every domain of life, be it professional or personal. And what if we could…
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